Thelen Audi Volkswagen Mazda

Reviews about Thelen Audi Volkswagen Mazda

• Thomas Lebesmuehlbacher

  Jun, 19 2018
  ★ ★ ★ ☆ ☆
  This review is not about the quality of the service but about their intransparent pricing. I brought my jetta in for a routine 30,000 mile service. Their online portal stated a price of 204 dollars, which is supposed to include "everything you need to get the most from your vehicle." Turns out, this price must not include a lot of things as I ended up paying 350 dollars instead. My car was in excellent condition, I did not need any extra parts, just the standard 30,000 mile service. After making the staff aware about the price discrepatancy excuses ranged from "online pricing does not contain parts" to "online pricing is only for factory required maintenance." A 70% markup over the online price is intransparant at best, not to say false advertising. I live in Cincinnati and came back to thelen because my experience in the past was good. I will not be coming back. Imagine you order food for 20 bucks in a restaurant but get charged 35 instead because pricing is only "franchise recommended" and did not include prices for the parts to make the food...

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