Millar's Appliance

Reviews about Millar's Appliance

• Stephanie Ingersoll

  Feb, 23 2018
  ★ ☆ ☆ ☆ ☆
  I would not advise purchasing from this business. Four years ago I purchased a refrigerator and was very pleased with the experience. Because of this I went back and ordered a deep freeze from them. When I placed the order I told the sales lady I wanted the largest freezer that would fit through a 29” door. I also requested several features I had seen in freezers online. The sales lady was completely unfamiliar with what I was requesting. She asked Scott about what I was looking for and he said they no longer made those freezers. I should have taken the hint—they were not interested in my business. Only after I googled the freezer I was looking for was it located in a catalog and my order placed. I was spending over $950 on this, but was still charged extra for delivery.
  
  After waiting for the freezer to come in, it was delivered to my home. Sadly, my laminate flooring was scratched and a wall had been bashed into and the plaster damaged. The scratch was over 24” long and ran across several planks of my flooring. I took photos and emailed them to the sales lady who had taken the original order. I was told a few days later they would be refunding my $20 delivery fee to cover the damages. While I do not feel this is a fair amount, I accepted it in the name of expediency. Sadly, over a week later there has been no refund check received. When I emailed the sales lady I was told that the check would be cut whenever the next time the books were balanced was. I was also told that the damage was because of the huge freezer and the tight spaces in my home and because I had not had the freezer put in a kitchen or basement. Apparently it is imperative you follow Millar’s staffs’ ideas about where the “proper place” for appliances is when you purchase there, even when paying for delivery. When I emailed that I had told her we had 29” doorways at the time we ordered it, the check had miraculously been issued a week ago, even though it has not yet been delivered and I live in Bay City proper.
  
  This experience has shown me why people shop big box stores. Never at those organizations do they blame the customers’ location for the damage of the delivery people. Perhaps Millar’s should have a legitimate delivery team instead of hiring day laborers and paying them dirt wages. Even though I am very pleased with both appliances I have received from Millar’s, I will never spend a penny there and I will warn everyone to avoid them. The lack of service and follow up is unprofessional at best and arrogant at worst. What a pity.
  

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